Need Help?
If you have an issue or question that requires immediate assistance, you can call our customer care
If we aren’t available, drop us an email and we will get back to you within 4-12 hours!
Pre Sale Questions
Your Comfortrek product comes with a warranty that can be availed simply by dropping us a mail at customercare@comfortrek.com, or by clicking on the whatsapp chat icon on the website. We'll handle everything from there!
Our shipping partners typically take 1-7 days for delivery. You will receive the tracking details once your order has been dispatched.
We offer free shipping on prepaid orders above INR 500. For orders below INR 500, a shipping fee of INR 49 is applicable. For Cash on Delivery (COD) orders, an additional fee of INR 99-199 is applied, depending on the order value.
You can place a return request from the website - Return Order or My Account Or you can click on the Whatsapp chat button on our website and chat with one of our customer service representatives to process your return. Please note that in order to process your return: 1. You must pack the product back in its original packaging. 2. Keep the product in the same carton box it was shipped in. 3. Please ensure that the product remains in its original, unused condition, with all original tags still attached, before returning it.
Our customer support team goes above and beyond to ensure you have the best possible experience. Our team is working diligently to process your refund requests as quickly as possible. At present, refunds are typically processed within 6 to 7 business days from the date of request submission.
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery. Our team will investigate your issue with our delivery agents. We will work to provide you with a prompt resolution, and will respond within 3 days of receiving your complaint. Please ensure to include the following images when submitting your complaint: the shipping label, tag label and a short video showcasing the box and its contents. These details can be found on the box or packaging.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
