Terms & Conditions

These Terms & Conditions govern your use of this website and any purchase made through it.

All orders are subject to acceptance and availability. Prices are listed in INR and are subject to change without notice.

Delivery timelines shown at checkout are estimates, not guarantees.

Returns and refunds are governed by our current Return, Refund & Cancellation Policy at /page/refund-policy.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of this site.

These terms are governed by the laws of India.

Cash on Delivery (COD) requires an advance before dispatch. The advance depends on the discounted value of the products in the order and is shown at checkout before payment. It is part of the order price, not an extra fee; the balance is payable on delivery. The advance cannot exceed the amount payable for the order.

COD is available only for eligible orders and serviceable PIN codes. Advance payments must be verified before dispatch. The price bands shown on this page use the same calculation as checkout.

If, after dispatch, you refuse or do not accept a correctly supplied delivery for reasons attributable to you, the COD advance is non-refundable to the extent permitted by applicable law and the delivery-refusal charges disclosed before purchase. It may be retained towards reasonable fulfilment and return-to-origin costs. Any balance that cannot lawfully be retained will be refunded.

This does not apply to a valid complaint about a wrong, defective, damaged or non-conforming product, a delivery failure caused by Comfortrek or its courier, or a delay that gives you a legal right to cancel. Statutory refund rights continue to apply.

If a prepaid order is refused after dispatch for reasons attributable to you, the refundable balance is processed after the returned parcel is received and its condition is checked. Only reasonable, documented outbound shipping, return shipping and handling costs disclosed before payment and permitted by law may be deducted. The remaining eligible amount is refunded using the original payment method, including any applicable gift-card allocation.

We provide an itemised deduction and refund breakdown. An undisclosed or unlawful cancellation penalty will not be deducted. Where a cancellation charge applies, it is subject to applicable law, including similar charges where Comfortrek unilaterally cancels an order in equivalent circumstances.

These delivery-refusal terms do not reduce your rights under applicable consumer law. Deductions do not apply where a refund is legally due because of a product or service failure. Contact us if you dispute a delivery attempt, the reason recorded for refusal or a proposed deduction.

Ordinary returns, exchanges, cancellation requests and refund timing follow the Return, Refund & Cancellation Policy. Refusal cases are reviewed with the delivery record and actual costs; they do not trigger an automatic charge merely because a courier reports an unsuccessful attempt.